1. No returns will be accepted after 10 days from receipt of the order. And in no case can personalized items with initials be returned or exchanged.

Contact our company by telephone on (+34) 925 47 57 72 or send us an email to info@reypavon.com. You must indicate the full name of the person who made the purchase, purchase date, order number and the reason for the return.

2. Prepare the package with the item to be returned or, if you prefer, advise us in your email if you wish us to arrange pickup.

In all cases the costs of return will be at the customer’s expense.


3. Send the package to:

Artesanos del Cuero Rey Pavón S.L
Ctra. Toledo Alcázar km 58500
45700 Consuegra – Toledo
Tel (+34) 925 47 57 72


 4. If you are not satisfied with your purchase you can exchange it for another item.